You can cancel your reservation under the following conditions:
- The cancellation must be made at least 24 hours before the starting time.
- You need to inform us by phone 0032(0)9/233.79.17.
- You should also send back the confirmation e-mail with your cancellation request to the e-mail address info@minervaboten.be.

What happens to your advance payment?
- You paid half of the rent as a deposit? You will receive the amount paid in the form of a voucher.
- Did you pay the full amount of the rent? You will receive the amount paid in the form of a voucher.
- You used a gift voucher when booking? The gift voucher will be released again, you can then use it for a new reservation.
- You booked for a company or you live abroad? In this case, the amount paid will be refunded and you will receive it within 4 working days.

If you do not cancel in time, being at least 24 hours in advance, the following arrangements apply:
- You paid half the rent in advance? You will not receive a refund or credit.
- You paid the full amount of the rent? You will receive half of the amount paid in the form of a voucher.
- You booked for a company or you live abroad? In this case, the same rules apply, except that the amount paid will be refunded instead of a voucher.

- You booked a boat with a captain and you do not cancel 24h in advance, the exta sum for the captain will not be payed back.

If a gift voucher is used for a reservation, the value of the gift voucher will be halved if it is not cancelled in time.
E.g. A 3h cruise with a cabrio boat costs €86. 
You use a voucher of €86. The advance payment is €43. 
If you do not cancel in time, your gift voucher is still worth €43 instead of €86.

Fishing pole, fishing line, scoop net and fishing gear are not allowed on the boats.

Yes, you can. We also have life jackets for children.

Tip: for families with small children. Take a beach bucket with you on the boat. This way you don’t have to moor especially if your child suddenly has to urinate.

No, you cannot. We introduced this rule because we have unfortunately suffered damage to boats and always have a lot of cleaning work due to shedding hair.

142 people can sail at the same time. In exceptional cases, with special permission, 150 people.

We have group rates on the standard boats. The prices can be viewed on the standard boats price list.

When booking we request an advance of 1/2 of the rental amount per boat.

On site it’s possible to pay by bank card/cash.

No we don’t ask for a deposit, only if you cause damage will a maximum of € 200 for a cabrio and a standard boat (cash) and € 250 for a luxury sloop 5/6/10/12 people (cash) be charged for each boat franchise. Your identity cards are kept as surety during the voyage. If you don’t want that there is a cash deposit of € 200 for a cabrio and standard boat or € 250 for a luxury sloop 5/6/10/12 people to be paid for each boat on site.

The captains must be sober and not under the influence, if drunk or under the influence we will refuse the rental.
Even if the captains are sober, if several of the crew are in a drunken state or under the influence, we will also refuse rental. And the advances already paid will therefore not be refunded.

There are also marine alcohol and drug controls.

No, this has been mapped out by us.

There are mooring places at the restaurants, etc.

There is no toilet on board. If necessary, you can stop at the restaurants along the route.

Our boats do sail in rainy weather. A lot of people like to sail in the rain, but it’s up to you.
 

You can cancel your reservation under the following conditions:
- The cancellation must be made at least 24 hours before the starting time.
- You need to inform us by phone 0032(0)9/233.79.17.
- You should also send back the confirmation e-mail with your cancellation request to the e-mail address info@minervaboten.be.

What happens to your advance payment?
- You paid half of the rent as a deposit? You will receive the amount paid in the form of a voucher.
- Did you pay the full amount of the rent? You will receive the amount paid in the form of a voucher.
- You used a gift voucher when booking? The gift voucher will be released again, you can then use it for a new reservation.
- You booked for a company or you live abroad? In this case, the amount paid will be refunded and you will receive it within 4 working days.

If you do not cancel in time, being at least 24 hours in advance, the following arrangements apply:
- You paid half the rent in advance? You will not receive a refund or credit.
- You paid the full amount of the rent? You will receive half of the amount paid in the form of a voucher.
- You booked for a company or you live abroad? In this case, the same rules apply, except that the amount paid will be refunded instead of a voucher.

If a gift voucher is used for a reservation, the value of the gift voucher will be halved if it is not cancelled in time.
E.g. A 3h cruise with a cabrio boat costs €86. 
You use a voucher of €86. The advance payment is €43. 
If you do not cancel in time, your gift voucher is still worth €43 instead of €86.

Some more info about our boats in rainy weather:
– Standard boat: our standard boats have a small roof where the first 2 people can sit at the front and be protected from the rain. There is also a small cabin at the front for the other passengers.
– Cabrio boat: they only have the small cabin for shelter. The captain is always in the rain (umbrella).
– Luxury sloop: the luxury sloops always have a fabric cover that people can sit under or shelter from the rain. The captain is always outside (umbrella) + also the other persons who cannot go under the cover (umbrella):
Luxury sloop 5 people max. 5 people under the cover
Luxury sloop 6 people max. 6 people under the cover
Luxury sloop 10/12 people max. 8 people under the cover

12 people is really the maximum. From more than 12 people, they are 2 boats.

From more than 12 people on board, the boat must be approved for more than 12 people and there must also be two captains on board with a boat license and a passenger navigation diploma.

In addition, if more than 12 people board the boat, the fully comprehensive service is no longer valid and the insurance is no longer valid.

There is no boat on the River Leie that can legally carry more than 12 people except the Benelux and Barge boats. In the centre, the guide boats, which can also be rented privately, are also approved for more than 12 people.

Otherwise, call 09/233 79 17 for any other questions regarding availability and reservations.

You can also find much more information and rates on the website www.minervaboten.be.

It is allowed to bring food and drinks (in moderation) with you on the boats and luxury sloops. Please be careful not to bring oil-containing products to avoid stains in the boats.

There is no fridge on board but you do have the option to bring a cool box or rent one from us. This can then also be connected to the 12 V socket that is provided in the boats and luxury sloops.

It can be done from another location, but this means a considerable additional cost.
The rental starts from the moment the boat leaves the port and continues until the boat is back in the port. In addition, a captain must be provided and a transfer by taxi.
The cheapest is always to leave and arrive by boat in the marina.

There is no fridge on board but you do have the option to bring a cool box or rent one from us. This can then also be connected to the 12 V socket that is provided in the boats and luxury sloops.

It is prohibited to swim in the River Leie and the centre of Ghent.

If you want to be sure that you have a boat, reservation is strongly recommended. This is only possible by telephone or online.

It is possible to hire a captain for 30 euros on top of the boat rental. This must be requested at least 24 hours in advance. A captain is not possible for cabrio and standard boats.

Our boats are equipped with a tracking system.

You are welcome to decorate the boat. Be careful not to use any decoration that gives off colour in contact with water, such as coloured paper and coloured roses.

Yes,Minerva Boat Company is in the low-emission zone!

Via this link you can check whether you can still drive into the city with your car.

If this is not the case, you can park on the Ghent ring road (Godshuizenlaan and Martelaarslaan) or across the ring road (this is then a 5 to 10 minute walk).